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About the job Global Talent Acquisition Team lead

About Us: Founded in 1994, Future Group Translation Services has grown into one of the world’s most trusted translation and localization expert houses across the globe, carrying the legacy of 26 years of experience; serving the Americas, Africa, Europe, Asia & Pacific regions covering most of the international languages. Scope of Work: As the Global Talent Acquisition Team Lead, you will be responsible for managing a team that oversees the recruitment and hiring of talent across multiple regions and countries for all Future Group subsidiaries. You will work closely with key stakeholders and hiring managers to proactively identify talent gaps and build a steady pipeline of high-quality candidates. Responsibilities and Duties:
  • Manage the full life-cycle of recruitment activities for all positions across various functions on a daily basis.
  • Build relationships with key stakeholders and hiring managers across the organization to understand their talent needs and proactively identify talent gaps.
  • Source and screen candidates through different recruitment channels.
  • Conduct Competency-based interviews (CBI) for different levels, juniors, seniors, managers, and key positions in the organization.
  • Coach, motivate, and manage a team of recruiters to ensure that the recruitment process is ongoing and efficient.
  • Develop and maintain recruitment metrics on ATS to measure the effectiveness of recruitment efforts and identify areas for improvement.
  • Develop and maintain talent pipelines to ensure that the organization has a steady supply of high-quality candidates for current and future openings.
  • Build and develop strong partnerships with universities’ career centers.
  • Organize and participate in employment fairs and recruitment events  to establish a strong employer brand.
  • Stay up-to-date with industry trends  and best practices in global talent acquisition.
Job Requirements:
  • Bachelor’s degree in human resources, business, or a related field.
  • 6 years of progressive experience in talent acquisition and at least 1 year as a TA team lead/supervisor.
  • Proven track record of success in recruiting for a variety of positions at different levels (juniors, seniors, and managers).
  • CBI certification is Plus.
  • Global hiring experience is highly recommended.
  • Experience with using an ATS to manage recruitment activities, such as posting jobs, managing applicant data, scheduling interviews,  and tracking progress, is required.
  • Strong understanding of current recruiting trends and practices.
  • Excellent communication, interpersonal, and organizational skills.
  • Strong leadership skills.
  • Ability to work independently and to coach a team.
  • Excellent command of the English language.
Working Conditions:
  • Working model: Hybrid (office and remotely).
  • Working hours: From 9:00 AM – 6:00 PM (with a one-hour break).
  • Working days: 5 days per week (Friday and Saturday are off).
About the job Services Operation Head (Support Functions outsourcing) Job Summary: We are looking for a talented leader to oversee a range of functions to facilitate the delivery of superior services to clients. Make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. Become the trusted advisor for the customer, in order to help the customer to maximize their investment in our services and represent them across the wider Future group organization. What You’ll Do: Strategy: Provides input to the short and long-term strategy for the functions in conjunction with geography leaders. Drives the delivery of the change agenda including cross-functional programs and change initiatives, securing the resources required to deliver program activities, including design, testing, and implementation support. Leads the development of client service propositions and service delivery strategy for the functions. Develops the short and long-term strategy for the function in conjunction with leads. Operations Management/Operational Effectiveness: Ensures that the functions have the optimum number and quality of resources required to deliver the functional objectives and that they are effectively controlled and targeted. Plans support, and reviews the performance of the function, identifying development needs for both individuals and the team as a whole. Works with HR to optimize training and development opportunities. Develops, promotes, and enhances a culture of “client first” service to ensure consistent delivery of excellent client service and client retention. Works closely with the BU management teams to establish the areas of client service that need to be measured in order to maximize the opportunity for achievement of overall objectives. Drives ongoing efficiency and effectiveness of the business to ensure year-on-year delivery of service delivery improvements. Leads the delivery of standardized policies, procedures, and service standards. Ensures these are understood and followed by the business so that all aspects of risk management, information security, legislation, and regulation are managed effectively. Works with the Geography & Function management teams to create and embed a culture of continuous improvement. Relationship Management: Works with internal and external sources to identify opportunities to work collaboratively on the alignment of strategic activity. Works closely with the internal Functional Leads in providing input and deploying the outcomes of Broking horizontally and the other Broking Projects within the geography. Supports the development of further business opportunities through service opportunities. Increases the standing of FG as a service organization in the eyes of internal and external clients. Maintains a good working relationship with Internal Audit Group Compliance and Group Risk functions, representing the needs of the business in negotiations. People Management/Development: Implements effective succession planning, people management, development, recruitment, and retention strategies for the division in conjunction with HR. Manages the performance of all direct reports within the division through the formal performance management system Maintains effective and consistent communication channels Who you are: 7 – 10 years experience in the shared services industry/ BPO, with at least 3 – 5 years of these in a leadership role. Outsourcing operations experience with a proven track record of delivering excellent levels of client service across varied stakeholders through a large operating function. Experienced leader with proven ability in managing a function to deliver an agreed set of homogeneous processes. Experience designing, implementing, and running service and support models. Broad operations expertise which encompasses previous knowledge of coordinating with diverse logistical functions such as operations, IT, compliance, risk, and business improvement. High levels of business acumen with an understanding of company & business strategy, operating environment, and business objectives. Awareness of the latest technology to support the business. Excellent verbal and written communication in English. MBA holder is preferred. Competencies: Focusing on Clients. Working in Teams. Driving Excellence. Fostering Innovation. Influencing Stakeholders. Developing Talent. Adapting to Change. Articulating the Vision. Inclusive Leadership.