employee engagement and empowerment

What is Employee Empowerment?

Employee empowerment refers to the practice of granting employees the authority to make decisions related to their work responsibilities. This can encompass a range of areas, including determining values, goals, methods, schedules, training, hiring, and even job roles and compensation.

However, it’s important to strike a balance between empowerment and providing clear direction, as excessive empowerment can lead to role ambiguity and reduced job satisfaction. 

Research suggests that finding the right equilibrium between empowerment and guidance is crucial, as this balance varies depending on factors like industry, company culture, and the skills and characteristics of employees.

A well-balanced approach to empowerment often aligns with the expectancy theory of motivation, which outlines three essential steps for boosting employee output:

  • Employees must believe that their efforts will enhance their performance.
  • They must believe that their improved performance will lead to the desired outcome.
  • They must believe that the desired outcome will result in a valuable reward. When employees have confidence in these three factors, they feel assured about their capacity to achieve desired rewards.

What is Employee Engagement?

Employee engagement refers to the act of motivating employees to actively contribute to the organization, particularly when it comes to tasks that go beyond their basic responsibilities. Engaged employees, who are driven and motivated, exhibit positive effects throughout the organization’s lifecycle. 

They are more likely to willingly join the organization during recruitment, remain with the company for extended periods, put in extra effort in their roles, and refrain from actions that could harm the organization’s interests.

Engaged employees make valuable contributions across various tasks, regardless of their nature. However, their enhanced contributions are most noticeable when it comes to discretionary tasks. 

These tasks are ones where managers cannot easily hold employees accountable due to the unpredictable nature of the work. For instance, programming work can vary significantly in terms of effort and time required. 

Engaged employees excel in discretionary tasks by giving their utmost effort voluntarily, without the need for external pressure or specific measurements.

Discretionary tasks are a reality for knowledge workers, a category that more organizations are increasingly relying on. As organizations depend on the skills and expertise of knowledge workers, employee engagement becomes crucial to ensure optimal performance and commitment.

Highly engaged employees make the customer experience. Disengaged employees break it.

— Timothy R. Clark

Empowerment Is Key To Employee Engagement

Employee engagement is vital for your company’s success. Engaged employees are motivated to contribute and take ownership, but achieving this is challenging. A Gallup poll shows 70% of U.S. workers are disengaged, leading to costly turnover.

To foster engagement, strategic HR uses tactics like open-door policies and team-building activities. However, measuring these strategies is tough without the right technology. Investing in HR software not only assesses approaches but empowers employees to shape their careers.

It’s one of six elements for boosting employee engagement, but it’s not usually effective by itself.

Employee satisfaction is a crucial component of employee engagement

It involves basic needs like fair pay, physical safety, job security, and honest management. These factors are considered “hygiene” factors because we only notice them when they’re lacking, similar to how we notice hygiene in people. 

While they might not be the main reasons we choose a job, companies without these elements can suffer in terms of employee engagement and overall success.

Finding Meaning in Your Work

“Finding Meaning in Your Work” revolves around uncovering a deep-seated link between one’s tasks and the broader mission of the organization. This transcends routine duties, sparking a profound sense of purpose, contentment, and dedication. 

This alignment not only elevates job satisfaction but also empowers individuals to effect positive change, transforming their work into a purposeful contribution to both personal development and organizational triumph.

Understanding the Impact of Your Work

Encompasses recognizing the far-reaching effects of one’s efforts within the organizational context. Unlike mere empowerment, impact signifies employees’ assurance that their contributions align with the organization’s purpose and significance. 

When a sense of connection exists between an aircraft mechanic’s work and the safety of airborne passengers, their actions become more efficient. Similarly, when a marketing professional perceives their role in helping small businesses achieve the American dream, their strategies are designed with greater precision and purpose.

Is Your Professional Growth on the Right Track?

Growth encompasses skill enhancement, taking on greater responsibilities, gaining increased authority, and receiving better compensation. Take, for instance, the exercise culture: millions of Americans willingly invest in exerting themselves through challenging tasks because it contributes to their health, strength, and happiness. Similarly, employees exhibit heightened dedication when they perceive their employment as a pathway not only to financial reward but also to personal growth and development.

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How to Foster Workplace Connections

Connection refers to our positive interactions and relationships with our colleagues. Social psychology underscores the innate social nature of humans, exemplified by groups of soldiers where individual sacrifices are made to protect fellow soldiers. Similarly, in the workplace, employees who genuinely care for each other put in more effort not only for their colleagues but also for the organizations that bind them together.

The Crucial Element of Engagement is Finding Meaning

Among all the factors, meaning plays a pivotal role in fostering engagement. The belief that one’s work contributes to something significant ignites effort, enthusiasm, perseverance, and even extra sacrifices. It’s an inherent human trait to seek meaning, and organizations that offer avenues for discovering it can attract, retain, and propel their employees to reach exceptional levels of performance.

While concepts like empowerment and other facets of employee management (satisfaction, experience, value proposition, etc.) are often leveraged to create a work journey rich in autonomy, impact, growth, and connection, the aspect of meaning can sometimes be overlooked without conscious attention.

Engagement has evolved to encompass not only the basics of satisfaction but also the inspirational factors of motivation. Since engagement involves addressing a complex mix of human needs, efforts to enhance it are most effective when they’re built on a deep understanding of the existing landscape.

The 3 E’s Of Employee Engagement

In response to the hurdles posed by staffing shortages and outdated practices, numerous government agencies are embarking on a journey of HR workflow digitization empowered by people-centric automation capabilities. 

This transformation facilitates swifter and highly efficient recruitment and hiring procedures, mitigating the potential loss of qualified candidates due to protracted and potentially exasperating processes. The digitalization of these workflows not only enhances job efficiency but also elevates the overall employee experience, thereby fostering improved staff retention rates.

People-centric automation prioritizes employees’ needs through innovative approaches. This HR paradigm rests on three pillars: Engagement, Efficiency, and Effectiveness. Identifying crucial workforce process moments guides focused enhancements for a better employee experience. Leveraging technology solutions creates engaging, user-friendly experiences that drive efficient and effective results.

1. Engagement Enhancement

In today’s workforce, especially among young professionals, meaningful work aligned with the organization’s mission is a priority, regardless of remote or in-office setups. Cumbersome paperwork can detract from fulfilling tasks and goals, dampening the enthusiasm for public service.

HR departments can proactively enhance engagement by digitizing their hiring and onboarding processes. Modern digital HR platforms simplify paperwork, keeping candidates and new hires engaged with real-time application updates. This approach also expedites the hiring process, benefiting both applicants and the organization.

2. Efficiency Enhancement

The transition to digital HR workflows enhances the employee journey by removing inefficiencies and repetitive stages, allowing new team members to contribute to the organization’s success more promptly.

Beginning with a comprehensive review of existing service delivery methods and taking into account employee preferences and the emerging hybrid work environment is a strategic starting point.

3. Effectiveness Enhancement

Finally, the integration of digital solutions plays a pivotal role in elevating staff productivity and overall effectiveness, enabling employees to achieve more with streamlined efforts.

In pursuit of this objective, the department initiated the establishment of a centralized task management system, effectively quantifying productivity and facilitating project monitoring and collaboration with managers. Additionally, the adoption of video conferencing solutions, complete with closed captioning for meeting transcription, further underscores the commitment to enhanced effectiveness.

Through the strategic utilization of contemporary digital tools, HR departments can enrich the employee experience, enabling team members to devote their energies to excelling in their roles and contributing meaningfully to the government’s public service mission.

To delve deeper into enhancing employee engagement, explore Jadeer’s HR Suite of services.

Alternatively, you can explore our array of tools and solutions by connecting with a member of our team.


Why is employee engagement and empowerment important?

Employee engagement plays a vital role in workplace safety. Engaged employees are more attentive to their tasks and confident in voicing concerns, leading to fewer risky behaviors. Companies with high engagement levels have a remarkable 70% fewer accidents than those with lower engagement.

What is the impact of employee empowerment on employee engagement?

Empowered employees contribute to better business outcomes. Autonomy boosts engagement, resulting in higher performance, increased productivity, and the delivery of high-quality work.

What are the 3 E’s of employee engagement?

Engagement, Efficiency, and Effectiveness form the foundation of this innovative HR approach. Recognizing critical workforce touchpoints aids in pinpointing areas for improvement, ultimately enhancing the overall employee experience.

What is the employee engagement model?

An employee engagement model serves as a blueprint for creating a work environment where employees feel valued, empowered, and productive. It forms the core of a company’s culture and encompasses policy implementation along with appropriate managerial and senior leadership behaviors.

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